VLSS Managed Services provides remote Oracle support and remote Oracle DBA consulting to clients throughout the world. Our staff consists of Oracle-certified experts with a commitment to excellence in service. We specialize in remote support for mission critical Oracle databases that require high levels of performance, reliability and security. We use Oracle Enterprise Manager along with proprietary monitoring and support techniques to not only reactively address any issues but proactively tune your Oracle database.
AVAILABILITY
What if your server crashes? Can your business afford to be down for an hour, a day, longer? Unexpected downtime = lost revenue. That's why we offer 24/7/365 support, an on-call team of engineers and backup and data recovery strategy.
EXPERTISE
All of our consultants are Oracle or VMware Certified Masters, Experts or Professionals with extensive real-world experience. We strive to provide customer solutions on-time and under budget.
BUDGET
By outsourcing on a proactive basis versus in a crisis you are avoiding the major pitfalls in your IT budget that often get exhausted with emergency work. With a team of experts at your disposal you now get to leverage the best in the field without the premium price tag.
DATABASE MONITORING
24X7X365 Monitoring
Proactive Database Monitoring
Prompt response to issues based on predefined SLAs
Issue Tracking
Alerting and Notifications
Break/Fix Resolution
Incident History
BACK UP AND RECOVERY
Backup strategy includes daily hot backups for production systems
Weekly backups for non-production systems
Periodic database restore tests and procedures
DATABASE SUPPORT
Instillation & DB Creation
Space Management
Security and Compliance Restrictions
Database Cloning/Patching/Maintenance
Periodic Proactive Monitoring
Primary DBA assigned for each shift and support DBAs
Collaboration with onsite client DBA's and systems admins
LEVELS
Our response time is FAST. VLSS Managed Services are set to two different levels (Production and Non-Production) with two SLA standards:
Production
System Down: Immediate Response until Issue Resolved
Performance Issues: Response within 15 Mins
Non-Emergency: Response within 8 Hrs
Non-Production
System Down: Response within 1 Hr until Issue Resolved
Performance Issues: Response within 8 Hrs
Non-Emergency: Response within 24 Hrs
Have a QUESTION?
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Call Us: 213.596.7716
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PRICING
Our NO-NONSENSE pricing models are upfront and eliminate the negotiating process. VLSS Managed Services are offered on a monthly basis with a 12-month contract required. For first time customers, VLSS Managed Services offers an introductory 60-day trial period. VLSS Managed Services pricing is based on a per database fee:
Oracle Instance
RAC Surcharge
Production
Non-Production
$12,000/year
$6,000/year
$3,000/node
$1,500/node
**Discounts available for managing multiple databases**
HAPPY Managed Services CUSTOMER Since 2013 ------------------>
“We are very pleased with the quality of service and level of support we have received from the staff at VLSS. Their 24×7 proactive monitoring of our Oracle system has saved us from minor issues becoming major problems. Their expertise in configuring and monitoring the database has been a great time saver. Their support has allowed us to expand our application toolset into areas otherwise unavailable to our Microsoft-centric IT group. We look forward to doing business with them for years to come.
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in the news
LicenseFortress has launched as a standalone entity to focus on database software license management and audit protection service with a financial guarantee.
Originally part of VLSS, a consultancy founded in 2005 with a focus on Oracle and VMware technologies, LicenseFortress was spun out as a standalone company in October 2017.
“About three years ago we realized that customers were coming to us over and over again about licensing questions and as a result we rolled out the LicenseFortress product in February 2016. We have been releasing iterations of it since that time, and then in October 2017, we formally separated out the company,” said LicenseFortress co-founder and CEO Dean Bolton.